en | gr

WeAreFamily Service
Privacy Policy


ARX.NET SA provides this Privacy Statement (the "Statement") to help you understand how WEAREFAMILY collects and uses the Personal Information and Non-Personal Information (each as defined below) you submit in connection with the WEAREFAMILY product, mobile applications, software, services and the WEAREFAMILY website (collectively referred to as the “Service”) and that is collected when you use the Service. “You” means an individual who accesses or uses the Service.

This Statement only governs the collection and use of information collected through the Service. It does not apply to information collected in other ways or to any other ARX.NET SA websites, products, software or services, and it does not modify or alter other agreements you may have, or enter later, with ARX.NET SA.

Also, if you provide Personal Information to ARX.NET SA through other means, such as when you call customer service or send Personal Information related to promotions or product registrations via postal mail, this Statement does not apply to that information. This Statement does not apply to the data collection and use practices of any third parties you may contract with using or in connection with the Service, including third party application providers and your wireless carrier.

By accessing or using the Service or providing information to ARX.NET SA through the Service, you are accepting the practices described in this Statement.

In addition to this Statement, for certain features of the Service, promotions or special offers, ARX.NET SA may present different or additional information practices and terms specific to those programs at the time the information is collected.

1. Information that WEAREFAMILY Collects.
WEAREFAMILY collects information when you choose to submit it to WEAREFAMILY as well as when you use the Service.

Personal Information You Submit.
In this Statement, “Personal Information” means any information about an identifiable individual, as further defined under applicable laws. WEAREFAMILY collects Personal Information that you submit using the Service (for example when you sign up for the Service, download a mobile software update, share content using the Service or invite others to join you on the Service). The Personal Information collected may include your name, birth date, address, mobile, phone, or fax number, email address, account information (such as account and online registration), online activities, and other specific Personal Information, as well as information you share about your contacts, such as the contacts’ name, email address, and mobile number. When you use the Service, you may transmit and store other Personal Information, such as your address book, wireless device activity and status, wireless device location, calendar information, photographs either through your wireless device or by uploading such information at the WEAREFAMILY website.

If you input this information directly on your wireless device, it is automatically synchronized with and stored on the Service and is available to you through both the device and the WEAREFAMILY website. In some cases, the Personal Information WEAREFAMILY asks you to provide will be mandatory to participate in a particular activity, service or promotion. If you do not provide this Personal Information, your participation in that activity, service or promotion may be limited or prohibited.

Non-Personal Information.
WEAREFAMILY may collect “Non-Personal Information,” which means data in a form that does not include direct association with an identifiable individual, such as gender, language, zip code, area code, unique device identifier, location and time zone where an WEAREFAMILY product or service is used, and information about customer activities on the Service, to allow WEAREFAMILY to better understand customer behavior and improve WEAREFAMILY’s services, products and advertising.

WEAREFAMILY collects some of this information automatically when you use the Service. For example, the Service collects certain information about actions you take while using the Service, such as mobile device incoming and outgoing calls and SMS messages, which web pages are visited by users of the Service, what applications are being used and for how long, the geo location of the mobile device, how many devices in the aggregate are connected to the Service in particular geographic locations, and other similar information. When you access the Service from a computer, mobile phone or other device, we may collect information from that device, such as your IP address, browser type, operating system version, location-based information, device type, and your device’s IMEI number. If Non-Personal Information is combined with Personal Information the combined information will be treated as Personal Information for as long as it remains combined.

Location-Based Services
To provide location-based services, WEAREFAMILY and its partners may collect, use, transmit, process, store and share precise location data about your devices connected and using the Service. This information may include but is not limited to your device ID and name, device type and real-time geographic location of your device. You may also be able to submit to WEAREFAMILY location data such as “Points of Interest” or “Geo fences” and other information. WEAREFAMILY may also supplement the information it collects with information obtained from other companies. WEAREFAMILY does not share geographic location data with application providers.

By enabling or using the location-based services or features (such as displaying your phone location etc.) and applications that depend on location-based information, you agree and consent to WEAREFAMILY collecting, using, transmitting, processing, storing and sharing information related to your account and the devices registered to your account for purposes of providing such location-based services or features to you. You may withdraw this consent by turning off the “Locate” function in the location settings (as applicable) on your device. The “WEAREFAMILY Map” feature is intended for your personal use only to locate the position of the family members. The location-based services are not intended or suitable for use as an emergency locator system as the location display may be imprecise or not valid anymore.

2. WEAREFAMILY’s Use of Information
ARX.NET SA believes that the privacy of its users is paramount and strives to use their data only in ways outlined in this privacy policy. Most uses of data are for internal purposes only. WEAREFAMILY occasionally inform users of new releases and features via any communication methods you have provided to the services.

WEAREFAMILY uses the Personal Information that it collects to:

provide you with location based service to locate your family members;
provide you with information about your family member’s mobile device usage;
analyze WEAREFAMILY’s products and other services in order to develop and improve its services, websites, products, content and advertising;
provide you with more effective customer service;
detect fraud and abuse;
Third Parties: WEAREFAMILY may engage certain service providers for additional features (i.e. hosting, etc.). WEAREFAMILY will thoroughly examine the privacy policies of partners to ensure that its users’ data is safe and taken care of responsibly. Third parties will not be able to use information in ways that are prohibited by the WEAREFAMILY Privacy Policy.

Advertising: ARX.NET SA may partner with advertising partners to provide users with targeted and useful contextual advertisements. These partners may set cookies which enable them to recognize your computer and compile information about you or others who use your computer. Ad networks often use this information to better target advertisements that they think will be of use to you. WEAREFAMILY ’s Privacy Policy solely governs the use of information and cookies set by the Service and not by any third-party advertising partners.

Transfers: ARX.NET SA may disclose certain information in the event that it is merged, acquired, sold, or some of its assets are acquired. If, in WEAREFAMILY’s discretion, your information will be handled in a materially different manner than it was by ARX.NET SA, you may have the opportunity to opt-out of having your information shared with any acquirer.

Law Enforcement: ARX.NET SA will cooperate with law enforcement and disclose any requested information if they believe, in good faith, that such disclosure is necessary to: (i) handle fraud, attacks against our systems, or security conflicts, (ii) remain in line with currently applicable laws or regulations, (iii) continue to abide by our Terms of Service, or (iv) protect the public or ARX.NET SA from any attacks against intellectual or physical property rights.

3. Sharing Personal Information.
Except as described in this Statement, ARX.NET SA’s practice is to not disclose Personal Information about you outside of ARX.NET SA and its affiliates without your consent.

ARX.NET SA may disclose the Personal Information described in Section 1 of this Statement to its third party service providers so they may complete transactions or perform services on ARX.NET SA’s behalf, transactions on your behalf, or transactions related to providing services to You. For example, ARX.NET SA may contract with third parties to host the Service, collect and provide product reviews, provide promotions or surveys, send WEAREFAMILY’s emails, perform billing transactions and fulfill product orders and promotions.

ARX.NET SA may also access, use, store and disclose Personal Information (including mobile phone usage and the content of your communications) to comply with the law and lawful requests or legal process, enforce the terms and policies governing your use of the Service, including investigations of any potential violation, to detect or prevent security breaches, fraud or technical issues, to protect the rights or property of ARX.NET SA and its customers, and when ARX.NET SA believes in good faith that the disclosure is necessary to protect the personal safety of ARX.NET SA, its employees and customers or the public.

Also, ARX.NET SA may disclose Personal Information in connection with (but not limited to) the following circumstances:
Co-Branded Services: Some services in connection with the Service may be co-branded and offered together with another company. If you register for or use these services, both ARX.NET SA and the other company may receive your Personal Information collected in connection with the co-branded services.
Other Purposes: ARX.NET SA may disclose personal information as consented to by you from time to time, including to fulfill any other purposes that are identified when the Personal Information is collected.
ARX.NET SA will not use or disclose Personal Information for purposes other than those for which it was collected, except with your consent or as required or permitted by law. Consent may be express or implied, and given in writing, by using or not using a check-off box, electronically, orally, or by your conduct, such as use of services or products.

4. Cookies and Other Technologies.
ARX.NET SA websites, services, interactive applications, email messages and advertisements use “cookies” and other mechanisms such as pixel tags and web beacons. These technologies help ARX.NET SA to better understand user behavior and use of the Service, and to administer the Service and analyze trends. For example, a "cookie" is a small data file that the Service transfers to your computer for storage to allow ARX.NET SA’s server to "remember" specific information.

WEAREFAMILY may use "cookies" and other tracking mechanisms to help support the integrity of registration processes on the Service and to track marketing efforts. WEAREFAMILY also allows third party service providers to collect information to help WEAREFAMILY track aggregate and individual use of the Service. WEAREFAMILY treats most information collected by cookies and other technologies as Non-Personal Information.

WEAREFAMILY and its partners may also use cookies and other technologies to remember Personal Information when you use our Service, websites and applications, in order to retain changes that you make and to make your user experience more convenient and personalized. For example, when you log-in to the Service, WEAREFAMILY may welcome you with your first name. Knowing your contact information and information about your device helps us register your products and provide you with better service. You may be able to disable some cookies by modifying your browser preferences. If you disable cookies, certain Service features and functionality may no longer work properly, or at all.

5. Changes to this Statement.
This Statement is effective as of the effective date at the top of this Statement. ARX.NET SA may periodically update this Statement to reflect changes in its practices or applicable laws or regulations. If ARX.NET SA updates this Statement, ARX.NET SA will post the updated version of this Statement and it will change the “effective date” at the top of this Statement. If the updated version of the Statement contains material changes to how ARX.NET SA collects, uses, or shares your Personal Information, ARX.NET SA will post a prominent notice of the updated version on the Service website or send you an email. Your continued use of the Service constitutes your binding acceptance of the updated Statement.

6. How To Contact ARX.NET SA.
If you have any questions, comments, or concerns about this Statement or about WEAREFAMILY’s privacy practices, please direct your privacy-related comments or questions to the following address: support@arx.net
18 Leontos Sofou street